Frequently Asked Questions

Where is Burlington Self Storage located?

Our facilities are located in the states of Massachusetts, New Hampshire and Florida. Each of our properties offers convenient office hours and access hours, allowing you to visit us when it suits you and to use your own security pass code to access your rental.

How do I contact you?

Apart from being able to come by and visit us, you can reach us by phone or by filling out our online form. We’ll be happy to answer any questions you may have.

What is drive-up access?

Drive-up access is what allows our customers to park their vehicle in front of their storage units, instead of having to park outside of the property. We offer two kinds of drive-up access – standard access and drive-in buildings.

How do your drive-in buildings work?

It’s very simple. Just drive into our building and stop right in front of your unit to gain direct access to your belongings, without having to worry about rain, snow, or any other weather condition that would otherwise keep you at home.

What is a climate-controlled unit?

Great question! Climate-controlled storage units provide a suitable environment for your belongings, preventing them from being damaged by temperature variations or humidity. This type of solution is especially adapted to long-term storage and sensitive items, like furniture, electronics, books, or clothes.

How do I make a payment?

You can pay in person, mail a check/money order, or use our online bill pay option to make a payment through our website. You may also sign up to have payments automatically deducted from your credit card/savings/checking account monthly. This is a great way to avoid those costly late fees.

Do you sell boxes and storage supplies?

Yes, we provide a large selection of moving supplies in our offices. Talk to our manager in your facility if you need boxes, locks, blankets, plastic covers, packing paper, or other items that you can use to easily store your items in our storage units. 

How do I get started?

You can browse our website to read our storage tips, find the right space for you, and learn about our different facilities. We’ll be right here for you, whether you’re ready to move your things to our storage units or you still have some questions. Give us a call and we’ll take care of everything for you!